Wiggle Reviews
Ask every customer for a review, the same way.
Reviews come from asking, and asking fairly is what keeps them worth reading. Wiggle asks every customer at the same moment in their journey, with one plain email in your name, and keeps a record of every ask.
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Asked at the right moment
Choose the moments that fit your business and switch each one on: a few days after a deal is won, a project is done or an appointment ends, or when a customer pays an invoice through Wiggle. You pick the delay, and Wiggle asks at that moment every time, not just when someone remembers.
One page for everyone
Every customer sees the same page: a thank you, an equal button for each review site you switch on, and a private way to tell you something directly, shown to everyone beside the buttons. There are no stars, no rating step and nothing that changes with what the customer says. Messages land in a Feedback inbox, and the owners and the teammates you choose are told.
The sites you choose
Send customers to Google, Facebook or Trustpilot, whichever you use. Wiggle stores the address of your page on each site and sends customers there; it never sends anyone to Yelp, which does not allow businesses to ask for reviews.
Words that stay fair
Romey drafts the email from your business name and the tone you pick (friendly, plain or formal), and no customer details are used to write it. Wiggle refuses wording that offers a reward, asks for stars or a rating, depends on how the customer felt, or steers anyone away from leaving a review, when you save, when it sends and on every draft Romey writes. One email per ask, and no reminders.
Asking by hand, done fairly
Ask one customer or a selection of up to 200 at once, or, just after you import your customer list, everyone in it. Before anyone on your team asks by hand for the first time, they confirm that they ask every customer the same way, whatever their experience.
Respectful by design
Every ask carries your postal address and a one-click link to stop review requests, and Wiggle never asks anyone who opted out, unsubscribed or works for you. It will not ask the same person again too soon; you set the gap, from 30 days to a year.
A record you can show
Owners and admins can download a full log of who was asked, when, why, who sent it and the exact words used, as a spreadsheet or as data.