Questions and answers
What people ask about Wiggle.
Straight answers about getting started, your data, the AI, billing and support.
What is Wiggle BOS?
Wiggle is one system to run a small business. Customers, sales, proposals, marketing, projects, goals and weekly numbers live in one place, connected, with Romey, an AI assistant that understands all of it. Wiggle is built and run by Floof Digital LLC in Indiana.
Who is Wiggle for?
Start-ups and small to medium businesses. Founders use it to look bigger than they are and keep every conversation in one place from day one. Established teams use it to replace a patchwork of tools with one workspace, connected to the software they already keep. See Wiggle for start-ups and Wiggle for small business.
How do I get started?
Wiggle is in early access. Request early access and we will set up your workspace with you. If you want a quick look first, the free Business Checkup needs no account.
What does it cost?
Each plan includes a set number of users, websites and a monthly allowance of AI help, shown when you subscribe. Extra users can be added to a plan. We share current plans and pricing when we set up your early access workspace.
Is there a free trial?
If we offer a trial, it applies once per workspace. We tell you before a trial ends, and your plan starts only if you subscribe.
Can I cancel?
Yes, any time, from Settings, then Plan, then Manage billing. Cancellation takes effect at the end of the current billing period, and you keep full access until then.
Who owns my data?
You do. The owner can export everything the business has entered, every file and every insight, at any time, in open, documented formats, on every plan, including after a subscription ends. We never hold your data back to keep you as a customer.
Is my data used to train AI models?
No. Our AI model providers process your workspace information only to answer the request, and under our agreements with them they do not use it to train their models. The Privacy Policy explains exactly what each AI feature sends.
Will the AI do things without asking me?
Everyday records, like logging a call or creating a task, happen as you type. Bigger changes show a preview and wait for your yes. Anything that could reach a customer or a public listing arrives as a draft for a person to approve, and Romey never sends email, posts, charges or deletes anything on its own. Auto-sharing your own published blog posts is the one exception, and only if you switch it on.
How much AI help do I get?
Every workspace has a monthly allowance of AI help, shown as a simple percentage used, and every AI action is logged, so there are no surprise bills and no mystery automation.
Which tools does Wiggle connect to?
Microsoft 365, Stripe, PayPal, Facebook, Instagram, Zoom, Calendly, Slack, Mailchimp and Klaviyo today, with QuickBooks and Xero rolling out. There are also webhooks and an API. See Connections.
Where is my data stored, and how is it protected?
Wiggle's database is hosted in the United States. Files and websites are stored with Cloudflare. Your information is encrypted in transit and at rest, access inside every workspace is based on roles, and signed agreements and documents are kept in private storage.
How do I delete my account?
Email derek@floofdigital.com from the address on the account. We confirm the request, give you the chance to take a final export, delete the data within 30 days, and write back when it is done.
How do I get help?
Email support@wigglebos.com, or use Send feedback inside Wiggle. You can check whether Wiggle is up on the system status page.