Questions and answers
What people ask about Wiggle.
Straight answers about getting started, your data, the AI, billing and support.
What is Wiggle BOS?
Wiggle is one system to run a small business. Customers, sales, proposals, marketing, projects, goals and Scorecard numbers live in one place, connected, with Romey, an AI assistant that understands all of it. Wiggle is built and run by Floof Digital LLC in Indiana.
Who is Wiggle for?
Start-ups and small to medium businesses. Founders use it to look bigger than they are and keep every conversation in one place from day one. Established teams use it to replace a patchwork of tools with one workspace, connected to the software they already keep. See Wiggle for start-ups and Wiggle for small business.
How do I get started?
Wiggle is in early access. Request early access and we will set up your workspace with you. If you want a quick look first, the Wiggle BOS Preview is coming soon: get an email when it opens.
What does it cost?
Wiggle BOS is a paid subscription. Early access (Alpha) and Beta are by invitation. Each plan includes a set number of users, websites and a monthly allowance of AI help, shown when you subscribe, and extra users can be added. We share current plans and pricing when we set up your workspace.
Is there a free trial?
No. Wiggle BOS is a paid subscription. Early access (Alpha) and Beta are by invitation. If you want a quick look first, the Wiggle BOS Preview is coming soon: get an email when it opens.
Can I cancel?
Yes, any time, from Settings, Plan & usage: choose Cancel subscription. Cancellation takes effect at the end of the current billing period, and you keep full access until then.
Who owns my data?
You do. The owner can export everything the business has entered, every file and every insight, at any time, in open, documented formats, on every plan, including after a subscription ends. We never hold your data back to keep you as a customer.
Is my data used to train AI models?
No. Our AI model providers process your workspace information only to answer the request, and under our agreements with them they do not use it to train their models. The Privacy Policy explains exactly what each AI feature sends.
Will the AI do things without asking me?
Everyday records, like logging a call or creating a task, happen as you type. Bigger changes show a preview and wait for your yes. Anything that could reach a customer or a public listing arrives as a draft for a person to approve. Romey never sends email, charges or deletes anything on its own. It posts on its own only where you switch that on: sharing your published blog posts, and Automatic posting for your blog.
How does Wiggle ask for reviews?
The same way for every customer. Wiggle can send one email in your name at the moments you switch on: when a deal is won, a project is done, an appointment ends or an invoice is paid through Wiggle, and every customer gets the same page, with equal buttons for Google, Facebook or Trustpilot and a private way to tell you directly. No stars, no rewards, no reminders and never Yelp, and everyone who asks by hand first confirms they ask every customer the same way. Reviews is included in every plan. See Reviews.
How much AI help do I get?
Every workspace has a monthly allowance of AI help, shown as a simple percentage used, and every AI action is logged, so there are no surprise bills and no mystery automation.
Which tools does Wiggle connect to?
Microsoft 365, Google (Calendar, Contacts, Drive, Sheets, Search Console and Analytics), any email account by IMAP, QuickBooks, Square, Stripe, PayPal, Zoom, Calendly, Slack, Microsoft Teams, Asana, Mailchimp, Klaviyo, Brevo, Granola, WooCommerce, WordPress, Zoho Mail, Zoho Books, OneDrive, SharePoint and Dropbox today, plus Excel and Word export and text alerts, and review asks that send customers to your Google, Facebook or Trustpilot page, with Facebook and Instagram posting, Wix, Xero, Canva and DocuSign in development. You can bring your data in from 16 sources, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Asana and Monday.com, or from Airtable or Notion exports. There are also webhooks and an API, which also work with Zapier, Make and n8n. See Connections.
Where is my data stored, and how is it protected?
Wiggle's database is hosted in the United States. Files and websites are stored with Cloudflare. Your information is encrypted in transit and at rest, access inside every workspace is based on roles, and signed agreements and documents are kept in private storage.
How do I delete my account?
Email privacy@wigglebos.com from the address on the account. We confirm the request, give you the chance to take a final export, delete the data within 30 days, and write back when it is done.
How do I get help?
Email help@wigglebos.com, or use Send feedback inside Wiggle. You can check whether Wiggle is up on the system status page.